FAQ

I am not able to complete the checkout

Have you created and verified/activated your account? – The system will not allow you complete the transaction (and thus paying any money to us) unless we have verified your email account, because otherwise we would not have any mean to contact you for delivery, queries or follow-up.

I created an account but nothing happened

You should have received an email to validate the email address you used to create your account, please look for it. It could have been directed by mistake to your spam folder by your email application.

Do your prices include GST?

Yes, all prices quoted in our website include the prevailing Singapore GST (Goods and Services Tax). You will see the GST segregated in your invoice for clarity and compliance purposes only, but it has not been added to the quoted prices, it was already included in them.

I made a terrible mistake!!, how can I stop or cancel my order?

Although you interact with our website for placing your orders and process your payments, we are human beings and very reasonable too. Just write an email to info@uchuwasi.com as soon as possible and we will help you to amend or cancel your order and refund your money if it was the case.